What is covered and for how long?
Global Phoenix warrants that all Global Phoenix brand products are free from defects in material and workmanship under normal use and service from the date of purchase by the first consumer purchaser and continuing for 1 year after that date. Click here to download PDF file.
What is not covered?
This Limited Warranty does not cover:
A. Any defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress.
B. Any ordinary wear and tear, scratches, dents and cosmetic damage.
C. Any defects or damage resulting from excessive force or use of an object when pressing on the touch screen.
D. Any defects or damage resulting from the use of product in conjunction or connection with any other accessories or products not approved by Global Phoenix.
E. Your warranty will be deemed invalid if repaired or serviced by any repair or service provider not authorized by Global Phoenix. All warranty issues must be directed directly to Global Phoenix for service, repair or replacement under the terms of the warranty.
F. Any defects or damage resulting from viruses or other software problems introduced into the product.
G. Any defect or damage to the battery that has been charged by a battery charger not specified or approved by Global Phoenix for charging the battery.
H. Cracked LCD or touch screens are not covered under the warranty in any circumstance. However, if you receive your tablet with a cracked screen, you must contact us in writing within 14 days from the date the package was delivered to you to arrange for a replacement.
*We understand accidents happen and, as long as you are still within your warranty period, we will replace any cracked or damaged screens for a nominal fee. Please contact us for more details: http://www.globalpct.com/contact.html
What are Global Phoenix's obligations?
During the warranty period, provided the product is returned in accordance with the terms of this Limited Warranty, Global Phoenix will repair or replace the product, without charge. Global Phoenix may, at Global Phoenix's sole option, use rebuilt, reconditioned, or new parts or components when repairing any product, or may replace product with a rebuilt, reconditioned or new product, AND MAY SUBSTITUTE WITH ANOTHER COLOR OR UPGRADED MODEL THAT IS OF EQUAL OR GREATER VALUE THAN THE RETURNED TABLET, DEPENDING ON AVAILABILITY. Repaired/replaced products will be warranted for a period equal to the remainder of the original Limited Warranty on the original product or for thirty (30) days, whichever is longer. All replaced products, parts, components, boards and equipment shall become the property of Global Phoenix. This Limited Warranty is extended to the purchaser and is not transferable or assignable to any other person or entity.
How do you obtain warranty service?
To obtain service under this Limited Warranty please contact us directly at http://www.globalpct.com/contact.html for further instructions. If Global Phoenix determines that any product is not covered by this Limited Warranty, the purchaser must pay all shipping, and labor charges for the return of such product. Please keep a separate backup copy of any contents of the product before delivering the product to Global Phoenix for warranty service, as some or all of the contents may be deleted or reformatted during the course of warranty service.